Refunds and cancellations

To order a car you pay a 50% deposit within 3 days of the proforma invoice. The balance is paid before the car ships.

• Within 7 days of paying the deposit: we refund your deposit less 40%. The 40% covers our costs of buying, transporting and reselling the car you reserved.
• After 7 days: the deposit is not refundable.

We refund everything you paid, with no deduction, if:

• we cannot supply the car we agreed: it is sold to someone else, damaged before it ships, or cannot be exported;
• the car is not as described in its listing, photos and auction sheet.

If you find the car is not as described once it has arrived, tell us within 7 days of its arrival, with photos. We refund you in full once the car is handed back to our agent at the port.

• The car is at your risk from the moment it is loaded on the ship in Japan.
• With marine insurance: a loss or serious damage at sea, such as the ship sinking, a fire or the car being crushed, is claimed from the insurance, and we file the claim with you.
• Without marine insurance: a loss or damage at sea is not refunded.
• Minor marks are not covered, with or without insurance: small scratches, scuffs and dents from shipping, loading and unloading, dust, and a flat battery are normal for a used car at sea.

• Within 14 days of agreeing the cancellation or refund. Banks and card issuers then take their own time to show it, usually a few working days.
• The same way you paid: a card payment goes back to the same card, and a bank transfer to the account it came from, in the buyer's name. We never refund to a third party.
• A card can pay only a reservation of up to US$2,000 towards the deposit; it is refunded under the same rules.

Email sales@nsjapanauto.com or message us on WhatsApp with your stock reference (NSJ-…) and invoice number. We confirm in writing, with what will be refunded and when.